Patient Satisfaction: A priority at LHH

Lock Haven Hospital is proud to announce the winner of our second quarter 2008 “Patient Satisfaction Survey results.”  The winner was the OB / Maternity Department.  They were presented with a winner’s banner to display at the nurses station and were treated with tasty goodies and many salutations.  The OB/ Maternity team out performed the Medical–Surgical Dept. who earned the first quarter award.  These dedicated providers, scoring the highest in multiple categories, have demonstrated care and compassion that meets and exceeds our patients’ expectations.

The survey is conducted and tabulated by the nationally known independent firm of Healthstream Research.  While being compared to both the national and CHS corporate norms, Lock Haven Hospital ranked in the top 20 out of 116 CHS hospitals in categories including; communication and respect from nurses, responsiveness of hospital staff to meet patient needs, and explanation of medications and their possible side effects.  Carol Barner, Chief Nursing Officer, commented, “These results demonstrate the dedication and commitment of our staff to enhance our ability to provide comfort and quality care to all of our patients and their families.”

With momentum strong, the Lock Haven Hospital staff is using a proactive approach to anticipate the needs of our patients.  This program includes “Hourly Rounding,” which has dramatically improved the communication between the patient and their care providers, with the ultimate goal to meet and exceed the expectations of those we serve.  Alice Reeder, Quality Assurance Coordinator, assisted with the program initiation.  She reported the number of complaints and patient call light frequency has consistently been declining.  Carol Barner stated, “Continuing staff education and instituting new patient care programs will be beneficial in maintaining the highest level of care that our community deserves.”